Hosting Plans
Every plan includes managed infrastructure, security basics, and routine maintenance. Pick the platform your site runs on, then choose the level of care you need.
Essential
Enterprise-grade managed hosting for custom PHP apps and static HTML sites with full security patching.
- Managed PHP/HTML hosting environment
- Automated OS-level security patching & server-side vulnerability mitigation
- Global CDN and edge caching for asset delivery
- SSL certificate provisioning & continuous monitoring
- Web Application Firewall (WAF) & brute-force protection
- Bot & AI crawler blocking at the server level
- Automated daily backups with 30-day retention
- Transactional email routing setup & deliverability configuration
- Uptime monitoring for server and application endpoints
- Uptime incident response — investigate and escalate within 2 business hours
- XML sitemap · robots.txt · security.txt
Care+
Essential plus performance intelligence, baseline compliance, and application monitoring.
- Everything in Essential
- Baseline security headers (HSTS, X-Frame-Options, X-Content-Type-Options)
- PHP version compatibility checks and environment upgrades
- Application Performance Monitoring (APM) for server response times
- Monthly GTMetrix performance scans with automated reports
- Google Analytics & Search Console integration reports
- Annual ADA accessibility audit + remediation report
- Quarterly on-page SEO audit
- Application error or white-screen rollback within 4 business hours
Concierge
Total ownership of your custom web app. Dedicated developer, code refactoring, and modernization roadmaps.
- Everything in Care+
- High-availability server configuration for redundancy
- Recovery time objective (RTO): restored within 4 business hours
- Dedicated account manager
- Dedicated developer — 2 incidents/month included
- 24-hour response SLA, business hours (statement credit if missed)
- Legacy codebase modernization & modernization roadmap (e.g., transition to modern JS/Edge)
- Proactive refactoring for deprecated PHP functions
- Proactively fix issues found in SEO, ADA, or security audits
- Monthly infrastructure health & server load report
- Session replay / behavior analytics setup
Always included with every plan
- SSL certificate provisioned and renewed
- DNS configuration assistance
- Uptime monitoring with alert notifications
- Bot and AI crawler blocking (robots.txt + middleware)
- XML sitemap, robots.txt, security.txt, llms.txt
- Plausible Analytics (privacy-friendly, no cookie banner required)
- Mailgun contact form with Cloudflare Turnstile spam protection
Support Incidents
Work outside your plan's routine maintenance is handled as a billable incident. Purchase a block upfront and save compared to single incidents.
Single Request
1 hour of standard development
Perfect for a quick design tweak, plugin configuration, or a minor content layout update during business hours.
- 1 hour of dedicated developer time
- Scheduled within 3 business days
- Transparent time-tracking report
- Valid for 90 days from purchase
Standard Block
4 hours of standard development
Ideal for integrating a third-party API, building a new landing page, or addressing a complex out-of-scope technical request.
- 4 hours of dedicated developer time
- Priority scheduling within 2 business days
- Can be split across multiple smaller requests
- Transparent time-tracking report
- Valid for 90 days from purchase
Project Block
10 hours of standard development
Designed for significant site enhancements, complete redesigns of specific sections, or deep technical optimizations.
- 10 hours of dedicated developer time
- Top-priority scheduling (next business day kickoff)
- Includes a 30-minute scoping and strategy session
- Can be split across multiple smaller requests
- Valid for 6 months from purchase
Priority / Rush Scheduling
Need your work moved to the front of the queue? Rush fees are a flat scheduling charge — separate from and in addition to the applicable hourly rate (standard or after-hours, depending on when the work is performed). All rush work still happens during business hours. Rush fees are non-refundable once scheduling has been rearranged.
1-Week Rush
flat fee · non-refundable once scheduled
Work delivered within 1 week of request, scheduled ahead of the standard queue.
Request Rush3-Day Rush
flat fee · non-refundable once scheduled
Work delivered within 3 business days. Other scheduled work is displaced to accommodate your request.
Request RushSame / Next Day
flat fee · non-refundable once scheduled
Work begins same or next business day. Existing work is rescheduled immediately to move your request to the front.
Request RushEmergency Support
For work performed outside business hours (Mon–Fri, 11am–7pm ET) — nights, weekends, and holidays. Time of request is the only trigger; no surcharge applies during business hours.
After-Hours Emergency
per hour / 1-hour minimum
Any work performed outside business hours (Mon–Fri, 11am–7pm ET) — including nights, weekends, and holidays. Timing is the only trigger; no surcharge applies during business hours.
- Immediate after-hours triage and assessment
- Emergency site restoration and damage control
- Direct communication channel during resolution
- Post-incident root cause analysis report