Hosting Plans
Every plan includes managed infrastructure, security basics, and routine maintenance. Pick the platform your site runs on, then choose the level of care you need.
Essential
Enterprise-grade managed hosting for custom PHP apps and static HTML sites with full security patching.
- Managed PHP/HTML hosting environment
- Automated OS-level security patching & server-side vulnerability mitigation
- Global CDN and edge caching for asset delivery
- SSL certificate provisioning & continuous monitoring
- Web Application Firewall (WAF) & brute-force protection
- Bot & AI crawler blocking at the server level
- Automated daily backups with 30-day retention
- Transactional email routing setup & deliverability configuration
- Uptime monitoring for server and application endpoints
- Uptime incident response — investigate and escalate within 2 business hours
- 2 small content edits per month included (up to 15 minutes each)
- Best-effort response, typically next business day
- XML sitemap · robots.txt · security.txt
Concierge
Total ownership of your custom web app. Dedicated developer, code refactoring, and a guaranteed same-business-day response.
- Everything in Essential
- Dedicated account manager
- Dedicated developer — 2 incidents/month included (an incident = up to 2 dev hours on a single issue; no rollover)
- Guaranteed same-business-day response (~4 business hours) — 10% monthly-fee credit, issued on request, if missed
- High-availability server configuration for redundancy
- Recovery time objective (RTO): restored within 4 business hours
- Baseline security headers (HSTS, X-Frame-Options, X-Content-Type-Options)
- PHP version compatibility checks and environment upgrades
- Application Performance Monitoring (APM) for server response times
- Monthly GTMetrix performance scans with automated reports
- Legacy codebase modernization & modernization roadmap (e.g., transition to modern JS/Edge)
- Proactive refactoring for deprecated PHP functions
- Proactively fix issues found in SEO, ADA, or security audits
- Google Analytics & Search Console integration reports
- Annual ADA accessibility audit + remediation report
- Quarterly on-page SEO audit
- Application error or white-screen rollback within 4 business hours
- Monthly infrastructure health & server load report
- Session replay / behavior analytics setup
Response expectations: Essential support is best-effort — typically next business day, no guarantee. Concierge is the guaranteed tier, with same-business-day response (~4 business hours) and a 10% monthly-fee credit, issued on request, if missed.
Per-site pricing: Pricing is per website. WordPress multisite networks are Concierge-only and custom-quoted.
Transactional email: Transactional email (Mailgun) allowance: Essential includes 2,500 messages/mo and Concierge 10,000/mo; beyond that, $2 per 1,000 messages. Reviewed periodically rather than metered in real time.
Always included with every plan
- SSL certificate provisioned and renewed
- DNS configuration assistance
- Uptime monitoring with alert notifications
- Bot and AI crawler blocking (robots.txt + middleware)
- XML sitemap, robots.txt, security.txt, llms.txt
- Plausible Analytics (privacy-friendly, no cookie banner required)
- Mailgun contact form with Cloudflare Turnstile spam protection
Out-of-Scope Development
Work outside your plan's routine maintenance is quoted per project or billed time-and-materials. No prepaid hours required — each request is scoped and invoiced. After the minimum, time bills in 15-minute increments. If work will exceed an estimate by more than 20%, we pause and confirm before continuing.
Content Updates
per hour · 30-minute minimum ($40)
Text, image, and link changes, minor copy edits, and similar content work beyond the 2 small edits per month included with every plan.
Request a QuoteDevelopment Work
per hour · 1-hour minimum
Custom code, new functionality, pages, third-party integrations, architecture changes, plugin/theme troubleshooting, and complex technical work. Anything touching a template file, embed code, or tracking script is development.
Request a QuotePriority / Rush Scheduling
Billable work is typically scheduled 2–3 weeks out. Rush fees buy earlier scheduling and stack on top of the hourly rates — a queue-jump fee, not a labor rate. Rush fees are a flat scheduling charge — separate from and in addition to the applicable out-of-scope development rate. All rush work still happens during business hours. Rush fees are non-refundable once scheduling has been rearranged.
1-Week Rush
flat fee · non-refundable once scheduled
Work delivered within 1 week of request, scheduled ahead of the standard queue.
Request Rush3-Day Rush
flat fee · non-refundable once scheduled
Work delivered within 3 business days. Other scheduled work is displaced to accommodate your request.
Request RushSame / Next Day
flat fee · non-refundable once scheduled
Work begins same or next business day. Existing work is rescheduled immediately to move your request to the front.
Request RushEmergency Support
For work performed outside business hours (Mon–Fri, 11am–7pm ET) — nights, weekends, and holidays. Time of request is the only trigger; no surcharge applies during business hours.
After-Hours Emergency
per hour / 1-hour minimum
Any work performed outside business hours (Mon–Fri, 11am–7pm ET) — including nights, weekends, and holidays. Timing is the only trigger; no surcharge applies during business hours. Included support is delivered during business hours — after-hours response on any issue, including things a plan covers, is available at this rate, on request.
- Immediate after-hours triage and assessment
- Emergency site restoration and damage control
- Direct communication channel during resolution
- Post-incident root cause analysis report