Services provided
Concierge Web Hosting provides managed website hosting, website care plans, email hosting, and related technical services to business clients. Services are described in detail on our hosting plans page. The specific services and pricing applicable to your account are established at the time of sign-up and confirmed in writing.
Payment
Hosting and care plans are billed monthly, in advance, at the start of each billing period. Recurring services are charged automatically to the payment method on file. Invoices for billable (hourly or flat-rate) work are due within 15 days of the invoice date (Net 15). Overdue balances may accrue a late fee of 1.5% per month, and services may be suspended for accounts more than 30 days past due. We do not offer refunds on completed billing periods. If you cancel, service continues through the end of the paid period. Plan changes take effect at the next billing cycle.
Rates may adjust with 30 days' written notice. Grandfathered or legacy rates are non-transferable — any change of business ownership moves the account to current pricing.
Project work
Project work (builds, redesigns, and similar fixed-scope engagements) requires a 50% deposit before the project is scheduled, with the balance due before DNS cutover or go-live. Projects idle for 60 or more days are closed out; the deposit credits toward a restart within 12 months.
Out-of-scope development
Work outside the scope of your plan's included maintenance is quoted per project or billed time-and-materials at the applicable rate. We will notify you of the estimated cost before beginning any billable work. No prepaid hours or minimum purchase is required. Invoices are issued on completion and are due upon receipt.
Acceptable use
Use of our services is subject to our Acceptable Use Policy. Hosting spam operations, illegal content, or anything that places excessive or abusive load on shared infrastructure is prohibited. Violations may result in immediate suspension without refund.
Termination
Either party may cancel service with 30 days written notice. We reserve the right to terminate service immediately for AUP violations, non-payment, or conduct that is harmful to other clients or our infrastructure. Upon cancellation, we will provide a reasonable opportunity to retrieve your data and files.
Limitation of liability
Our liability for any claim arising from these services is limited to the fees paid in the three months preceding the claim. We are not liable for lost revenue, lost data, or any indirect or consequential damages. Hosting infrastructure is provided with commercially reasonable uptime expectations but no absolute guarantee. Backups are included in all plans; however, you are encouraged to maintain your own independent backup copies of critical data.
Contact
Questions about these terms: support@conciergewebhosting.com